Phil sells.Your team confirms.

• One check-in is one guest arrival Phil serves, however many messages, orders or requests follow. Core and Revenue include 1,000 a month.
• On Revenue, need more? Buy a one-time block of 500 check-ins for $199 from your dashboard, up to 50 blocks at a time; for more, ask about Custom. Blocks never expire and are used only after the month's included check-ins.
• If a month runs past your included check-ins, nothing pauses and nothing is billed after the fact. We let you know. On Revenue you can buy blocks, and a block bought later in the month covers that month first. On Core you can move to Dynamic or Revenue.
• The included check-ins reset on the first day of each month and unused ones do not carry over. Blocks you buy carry over from month to month until they are used. Included check-ins are never refunded.

• Dynamic has no monthly allowance. You pay $799 a month plus $2 for each engaged check-in, billed with the monthly invoice. From about 600 engaged check-ins a month, Revenue costs less.
• An engaged check-in is a stay in which the guest used Phil: they opened the guest app from the room QR code or the stay link, joined the stay on their phone, or sent Phil a message. Each stay counts once, in the month of check-in, however many guests share the room and however many messages, orders or requests follow.
• Most hotels start on Dynamic. You may not need 1,000 check-ins a month, so look at your own traffic first and move to Revenue when the numbers say so.

• Add it to the Revenue plan. Guests can talk to Phil in the guest app, get a callback or book a wake-up call to the number on their reservation, and your hotel line is answered for in-house guests and new reservation requests.
• Phil on the phone comes with the Revenue plan. On Core or Dynamic, upgrade to Revenue to add it.
• Need more? Buy a one-time pack of 1,000 call units for $399 from your dashboard, up to 20 packs at a time; for more, ask about Custom. Packs never expire and are used only after the month's included units.
• When a property has no call units left, no call options are offered and Phil asks the guest to message instead. Messaging is never affected.
• How call units count: Documentation, Phil on the phone.

• You pay on the website. We contact you within 24 hours to book the onboarding call, your dashboard is open within 48 hours, and onboarding takes 3–7 business days. It is the same standard onboarding for every hotel, included in the plan.

• Plans are billed monthly, or yearly on an annual plan. Cancel any time and service runs to the end of the paid billing period.
• How refunds work is set out on the Refunds page and in the Terms.

• Annual plans are 20% off. We offer them once your usage data shows which plan fits your property.

• Over your first 30 days we review your conversations, fix wrong or missing answers, and tune Phil's knowledge and instructions for your property: your menus, your rooms, the way your guests actually ask. The review is for your property only. After 30 days, anonymised conversation text (no names, phone numbers or room numbers) may be used to improve Phil. Personal data is never used to train models.

• For orders paid through the room folio, when your team confirms an order, the charge goes on the guest's room bill: Foyer posts it to your PMS once charge posting is switched on for your property, and until then your front desk adds it in the PMS.
• Charges can go straight to the room folio, with the guest's invoice issued by your PMS. Card payments through your hotel's own processor, such as Stripe, are coming soon. Foyer never holds guest money.

• Works with Mews, apaleo, Cloudbeds, Oracle® OPERA Cloud and Beds24.
• Stays sync on their own (arrivals, room moves, check-in and checkout). On the Revenue plan, a charge your team confirms is posted to the guest's bill in your PMS once charge posting is switched on for your property.
• Using another PMS? Tell us. We add new PMS integrations to Foyer for every hotel.

Foyer is independent and not affiliated with, endorsed or certified by these companies. Oracle and OPERA are registered trademarks of Oracle and/or its affiliates; other names belong to their owners and are used only to describe compatibility.

• More properties, higher volume or special configuration, priced per deal.
• Tell us what you need through the contact form and we reply with a written quote. Billing runs through our merchant of record, like every plan.